Q: What is ScanTheMarket.com? How can I profit by using this service?
A: Please click here for a brief introduction to ScanTheMarket.com

Q: Why does my sign-in fail with the error "You're already signed in!" ?
A: You can sign-in from only one computer at a time. Simply sign out of the computer you have signed into prior to receiving this error.

Q: I lost my account password, how do I retrieve it?
A: Please click here.

Q: Why do I get the following message after using a feature on ScanTheMarket.com: "ScanScript is currently undergoing scheduled maintenance, please try back in a few minutes".
A: You may see this message from time to time. Please allow up to four minutes before trying your script again.

Q: Why does ScanScript report a script error such as "The variable name ---- is not recognized" or "The argument of ---- function is not optional"?
A: Your script contains an error. Follow the instructions to correct the script error or refer to the programming guide for further instructions.

Q: Is this service real-time, end-of-day, or delayed?
A: Data used for scanning may be delayed by 15 minutes as per exchange requirements. Professional accounts have access to real-time data under a separate license agreement. Until Q3 2006, professional accounts are offered only to certain financial institutions.

Q: Is your data back adjusted for splits?
A: Yes, our data is already back adjusted for stock splits.

Q: How clean is your data?
A: Our data is as clean as possible. If an exchange passes invalid data to us, we fix the problem as quickly as possible.

Q: Which exchanges do you provide data for?
A: At the time of this writing we cover the NASDAQ Stock Market, the New York Stock Exchange, and the American Stock Exchange. We will be adding additional stock exchanges in the very near future!

Q: Why is this service so fast? How can it process all this data for thousands of users all at the same time?
A: Please click here.

Q: If I purchase this service, will it be a one-time fee, a yearly fee, or a monthly fee?
A: You can purchase a yearly subscription and your credit card will be billed only once, or you can purchase a monthly subscription and your credit card will be billed once per month until you cancel.

Q: What will this service cost in my currency?
A: ScanTheMarket.com processes transactions in USD. You can use one of the online currency converters below to find the approximate cost in your local currency:
http://www.bank-banque-canada.ca/en/exchange.htm
http://www.x-rates.com/calculator.html

Q: Will I receive a free User's Guide in the mail after placing my order?
A: Yes, but only if you purchase a yearly subscription.

Q: Will I be able to cancel my monthly subscription or change my credit card information at a later time?
A: Yes, you can cancel or change your billing information at any time.

Q: Do I have to be a paid subscriber to join the discussion forum?
A: The discussion forum is open to anyone who wants to join.

Q: What is the refund policy?
A: Although you may cancel your monthly subscription at any time, due to the very nature of our service we cannot allow refunds or partial refunds or credit card charge backs. We encourage you to use a trial account or ask questions in the discussion forum if you are not sure if this service is right for you.

Q: Where do I go for more help?
A: If you can't find the answer to your question you may either post your question in the discussion forum or contact technical support.